By placing an order with TechVerse, you agree to the terms outlined below.

7‑Day Cooling‑Off Period

In accordance with Section 44 of the Electronic Communications and Transactions Act (ECTA), customers may return eligible items within 7 days of delivery for a refund or exchange.

Conditions:

• Item must be unused and in original condition • Item must be returned in original packaging • All accessories, manuals, and components must be included • Proof of purchase must be provided

Important:

• Customer is responsible for return shipping costs • Original shipping fees are non‑refundable • A reasonable handling/restocking fee may apply (up to 15%)

TechVerse reserves the right to refuse returns that do not meet these conditions.

30‑Day Returns (Damaged, Defective, or Incorrect Items)

Customers may return items within 30 days if:

• The item is defective • The item arrived damaged • The wrong product was delivered

In these cases:

• TechVerse will cover return shipping costs • Customer may choose refund, replacement, or store credit • Refunds will be processed after inspection

TechVerse may request photos or videos before approving a return.

Non‑Returnable Items

The following items cannot be returned:

• Used or damaged items (unless defective) • Clearance or sale items • Personal care items (for hygiene reasons) • Digital products or downloadable items • Gift cards • Items without original packaging

TechVerse reserves the right to refuse any return that does not meet our policy.

Refund Process

Once your return is received and inspected:

• You will be notified via email • Approved refunds will be processed within 5–10 business days • Refunds will be issued to original payment method

Please note:

• Banks may take additional time to process refunds • Shipping fees are non‑refundable (unless item was defective)

Exchanges

We replace items only if they are:

• Defective • Damaged • Incorrect

If you need an exchange:

Email: techverse.help01@gmail.com Order Number: Required. Reason for Exchange: Required.

Order Cancellations

Orders may be cancelled:

• Before dispatch — Full refund • After dispatch — Return process applies

TechVerse reserves the right to cancel orders if:

• Product is out of stock • Payment is flagged as fraudulent • Pricing errors occur

Customers will be notified immediately if this occurs.

Late or Missing Refunds

If you haven't received a refund within 10 days of receiving confirmation:

• Check your bank account • Contact your credit card provider • Contact your bank

If you still need assistance:

Email: techverse.help01@gmail.com

Contact Information

TechVerse Support

Email: techverse.help01@gmail.com Response Time: 24–48 business hours

Important Seller Protection Clause

TechVerse reserves the right to:

• Refuse returns that do not comply with this policy • Charge restocking fees where applicable • Deduct shipping costs from refunds • Request proof of damage or defect • Deny returns for suspected abuse of policy

This policy is designed to protect both customers and TechVerse.

Policy Updates

TechVerse reserves the right to update this Return & Refund Policy at any time without prior notice.

The latest version will always be available on our website.

Thank you for shopping with TechVerse.

We appreciate your support.